Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition as when you received it—unworn and unused, with all tags attached and in its original packaging. You’ll also need your receipt or proof of purchase.

To initiate a return, please contact us at lohan.iss08@gmail.com.

If your return is approved, we’ll send you a return shipping label, along with instructions on how and where to send your package. Items returned without a prior return request will not be accepted.

You can always contact us with any questions regarding returns at lohan.iss08@gmail.com.

Damage and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item, so that we can assess the problem and resolve it.

Exceptions / Non-Returnable Items

Certain types of items cannot be returned, such as perishable goods (including food, flowers, or plants), custom-made products (including special orders or personalized items), and personal care products (including beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases.

Please contact us if you have any questions or concerns about a specific item.

Unfortunately, we do not accept returns on sale items or gift cards.

Exchanges

The fastest way to ensure you get the item you want is to return the item you currently have. Once the return has been accepted, you can place a separate order for the new item.

European Union 14-Day Cooling-Off Period

Notwithstanding the above, if your order is shipped within the European Union, you have the right to cancel or return your order within 14 days, for any reason and without providing justification.

As stated above, your item must be in the same condition in which you received it: unworn or unused, with tags attached, and in its original packaging. You will also need the receipt or proof of purchase.

Refunds

We will notify you once we have received and inspected your return and let you know whether your refund has been approved.

If approved, you will automatically be refunded to your original payment method within 10 business days. Please keep in mind that it may take additional time for your bank or credit card company to process and display the refund.

If more than 15 business days have passed since your return was approved, please contact us at lohan.iss08@gmail.com.